Privacy Policy

This privacy policy applies to the use of

We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.

Log Files

This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

Links to Other Websites

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Registration and Use of Personal Information

Registration is not required in order to use or access this website. However, this site may make forums, blogs, message boards or similar available to its users. You may be required to register for these features, particularly if you wish to leave comments or provide articles.

If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.

Please note that if you post comments or articles to any forum, blog or message board on this site, any personally identifiable information you provide in those comments or articles may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may choose to make available through these channels.

We also provide visitors to our website the opportunity to opt-in to receive communications from us. In this case, we ask the visitor for his or her email address and name. These communications may include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these by emailing us at or by clicking on the ‘unsubscribe’ link in any email we send to you.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at


We use industry leading merchant facilities and payment gateways. While there is no greater protection provided, please be aware that no method of electronic storage can ever be 100% secure. Therefore as is the case with any organization – we are not in a position to guarantee the absolute security of your information.

You may submit any questions you may have about our security procedures by emailing us at

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.


Delivery of your painting will typically take 7 – 10 days from the time your final deposit has been received. You are liable for payment of all delivery charges, including any additional charges incurred as a result of difficulties with access. You must ensure correct delivery address details are provided to us and notify us in advance if there will be difficulties accessing the delivery address. We will use reasonable endeavours to meet the estimated delivery date. If we do not meet the estimated delivery date for any reason, our liability will be limited, at our option, to resupplying the goods at a different time or at a maximum, to the refund of the purchase price.. Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address. If delivery cannot be made, a card will be left and you will be responsible for organising collection of the products from the address identified on the card. Storage You may be liable for payment of storage fees for products that cannot be delivered on the estimated delivery date. Risk and Title All risk and title in Picarto products passes on receipt of full payment of the products by you, Payment Full payment by either cash or credit is required prior to delivery of the products. Company or personal cheques will not be accepted. You are responsible for any costs incurred in arranging payment for the goods e.g. bank transfer fees and related charges. Cancellation of an Order We do not refund or exchange if you change your mind. You agree to pay a minimum cancellation fee of 30% of your final deposit if you cancel your order once artistry has begun.

Variations and Specifications

Your painting may exhibit different characteristics to the photo which you provided Picarto. While we will endeavour to recreate every photo as closely as possible, minor elements may be unable to be reproduced. If you are wondering whether we can in fact get the look you are wanting then we suggest you contact us prior ordering or alternately, you may edit the photo yourself using our editor and of course, prior paying the final deposit and viewing the product before postage you may request of us minor changes to be made.

Contact Details

If you have any questions or concerns regarding this privacy policy, you may email us at

This privacy policy was last updated on October 20, 2017